Windows 7 and loss of Internet connection

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Windows Network Diagnostics checks for problems. Reinstall the battery and plug in the AC power adapter. Disconnect the cables used to connect the computer to the broadband device, and any cables used to connect the broadband device to the wall - network cables RJ45 , phone cables RJ11 for DSL , coaxial cable modems , USB, or other types. If you have tried all available troubleshooting steps and the computer still cannot connect to the Internet, service the computer. You are posting a reply to: If the issue persists, continue to the next step. Find More Posts by mat.

HP PCs - Resolving Broadband Internet Connection Problems (Windows 7)

New ssd in, windows 7 installed, and no Internet connection!

This is what ram looks like. I was thinking remove the entire back of the machine You've presented yourself as not savvy at all so pardon if this seems insulting. The power button on laptops tend to allow several ways to use them and these are set in the BIOS. The button can be used to turn the laptop off and on as well as to use a sleep mode. It's easy to mix up the two. What you might try is to reset the BIOS this way. Disconnect any AC power adapter and remove the battery Press and hold the power button for at least 30 seconds.

Going a full minute won't hurt. Reinstall the battery and plug in the AC power adapter. Turn on the laptop by pressing the power button for no longer than 1 second. Be very patient and don't expect much from the screen immediately. Go and make a sandwich and come back to check the status of the laptop. It should be either at the desktop or welcome screen depending on how it was initially set up for the primary user.

Turning off a laptop which has already been turned on usually requires that the power button be held at least 4 seconds. Anything less will attempt to put it into a sleep mode. One thing we can't tell is how long you've been pressing the button or have been waiting for a response after it being pressed. It takes almost a minute to boot to the welcome screen but is quite fast once it's ready to launch programs.

There is a considerable period of time when the screen is completely black during the boot and it would be easy to think something is wrong when all is well. Watch for a disk activity LED during this blackout time. If it's flashing, the laptop is active in the background. Patience is everything sometimes. Just done what you suggested and no joy, not insulted by the way, I have limited knowledge like most when first starting out.

It's like it boots into sleep mode then if I press the power button again the lights go off and then come bk on and it starts properly. I'd suspect a hardware issue that's not correctable by other than replacing parts. The issue is bad caps capacitors which are a part of the power supply and filtering systems. If, once you can get your laptop to power up normally, you can repeat that until you turn it off and let it sit idle, I could think bad caps could do this.

You could also see what happens using just the AC power supply adapter with the battery removed and then trying the battery alone to see if the symptoms change or remain the same. This becomes a process of ruling out one thing or another. I suppose you've already ruled out the display as being the problem. If the display backlight doesn't come on, the laptop can appear to be shut down or asleep. Fans running at startup but slowing later is fairly normal.

The best indication that a system is actually booting is the hard drive activity LED. Even if the screen is blank, that LED will let you know if the device is actually starting up or not.

Good luck with this one. Shopping for a new car this weekend? You are posting a reply to: New ssd in, windows 7 installed, and no Internet connection! Track this discussion and email me when there are updates. You are reporting the following post: Using the Windows 7 Network and Internet Troubleshooter The Windows 7 Network and Internet Troubleshooter tests the network for problems and automatically repairs the network connections if applicable.

Use this tool to test and repair your connection. Click Internet Connections to test the Internet connection. If the problem continues, return to the Network and Internet Troubleshooter, and then click Network Adapter to test the adapter. Resetting the web browser Internet settings in Windows 7 To prepare Windows for troubleshooting and to resolve most issues related to Internet browsing, reset Internet settings.

These steps can be used to reset Internet Explorer settings. To reset settings for a different browser, check the Help for that browser. Click the Advanced tab, and then click the Reset button. Read the information on the screen, select Delete personal settings box, and then click Reset. Try connecting to the Internet. If the issue still exists, continue with the next step to reinstall the network software. Reinstalling the network adapter software in Device Manager in Windows 7 Broadband connection problems might be caused by an issue with the network adapter.

Follow these steps to reinstall the network adapter in Device Manager:. Click Start , and then type Device Manager into the Search field. Right-click the name of the Network Adapter, and then select Uninstall. When the network adapter software have been uninstalled, restart the computer. The computer reinstalls the device driver software. After the computer restarts and completes the installation of the device driver software, try connecting to the Internet.

If the issue still exists, continue to the next step. Updating the network drivers from the HP Web site From another computer that has Internet access, check the HP website for network drivers for your product. If one is available, download and install the latest update for the network hardware that you use.

Use the following steps. Go to the Software and Driver Downloads page. If a Let's identify your product to get started page displays, select your computer type, type the model name of your computer, and then click Submit. If a Matching products webpage opens, select your model number from the list.

The software results page for your computer displays with the default operating system selected. From the list of available software and driver categories, click the network or modem driver update category. Click Download , and then follow the on-screen instructions to install the driver on the computer experiencing the problem. When done, restart the computer and open a browser window again and see if you can connect to the Internet.

If the issue persists, continue to the next step. Contacting the Internet Service Provider after testing the network connection If the computer is still having issues connecting to the Internet and the network test passes, it is possible that the Internet service is down. Call the local support phone number for your ISP to report that your Internet service might be down. Be sure to provide the ISP with the information from the network diagnostics utility.

Resetting IP protocol settings in Windows 7 If your ISP confirms that the Internet service is active, you can reset the Internet connection on your computer to establish a new connection and acquire a new IP address. Use the following steps to reset you Internet network settings. If you receive settings and troubleshooting procedures from your ISP, use those instructions instead of the steps in this section. Click Start , type command in the search field, and then click Command Prompt from the search results.

At the new command prompt, type netsh int ip reset c: If the computer still cannot connect to the Internet, continue using the following steps. Click Start , and then click Control Panel. If prompted, allow the action to proceed.

Select Internet Protocol Version 4 , and then click Properties. Using Microsoft System Restore to reset the network connection If you still cannot connect to the Internet after troubleshooting, use Microsoft System Restore to go back to a time when the Internet connection was working properly. When you have restored your computer, try connecting to the Internet again.

If the issue persists, continue with the next step to use HP System Recovery. Using HP System Recovery to reset the network connection If you still cannot connect to the Internet after troubleshooting and using Microsoft System Restore, save all your important files and use HP System Recovery to reset the software on your computer back to its original condition.

If you have tried all available troubleshooting steps and the computer still cannot connect to the Internet, service the computer. Support Forum Join the conversation! Europe, Middle East, Africa.

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Jan 27,  · I had the problem in two Win7 64 bit machines. One a laptop, one a pc. They both have Win 7 64 bit professional. I have another 64 bit machine that was working online and connecting to network. Jun 02,  · Oh boy. This issue has me ready to put a hole through the wall. Just starting a couple of days ago my internet started dropping about every minutes. The problem is only with this computer. I. Windows 7 is designed for networking and working with the Internet, so when your network connection isn’t working, it can be particularly frustrating. Fortunately, Windows 7 comes with a built-in troubleshooter that you can use to repair a .